Accounts in credit receiving reminders

If you have received a reminder but your account is in credit (or has a credit available), this is likely caused by a payment being made on account i.e. not allocated to specific bills. There are a variety of reasons this can happen such as:

• A payment was made without it being apparent which bills to apply the payment to, or
• The allocation of a previous payment has become unallocated for another reason.

In these instances, though the account may have a credit balance or an open credit (a credit that has not been allocated), our system will generate reminders for outstanding bills.

In the event that you have received a reminder but there is credit available on the account, email [e-mail] with instructions to allocate the credit against any bills.

We do not automatically apply credits to bills without prior instruction as doing so can lead to incorrect bills being settled.