Setting up a water account

Contact Customer Services if you require a water supply. You can expect to pay a deposit together with a connection or reconnection fee, depending on whether or not a functioning meter is already at the Property. The deposit is refundable when the account is closed unless offset against outstanding charges.

We may charge water consumption to the Owner’s maintenance account or to a separate water account in the name of the Owner or Tenant. Advise us of your preferences. However, be aware that that having separate accounts could lead to double late fees if more than one account is delinquent.

Water Deposits

The water deposit is the same for all Properties. We base this on our average total water cost over a 3-month period, since we bill quarterly. If you have an empty lot or vacant house, we can remove the meter and refund the deposit less any money owing. We routinely remove inactive meters for accounts without deposits to help prevent water leaks. If you have an existing water deposit and relocate to another Property, we can transfer the deposit to the new account if no bill is outstanding.

We hold the water deposit  in the name of the person paying it, and they will receive the refund when the account is closed. If you sell a Property, advise us if the deposit transferred to the new Owner as part of the sale.

Water Charges

There is a fixed and variable component to our water charges. Every Property incurs a service fee whether or not it is developed. In addition we charge for consumption at a rate per 1,000 gallons or part thereof. This is set to cover the cost of water, own consumption, and - in conjunction with the fixed charge - water used in the amenity areas.

Tenant Bills

If a Tenant has set up a water account, they will be charged for consumption only. The fixed water charge applies is a per Property charge and is payable irrespective of occupancy. In most cases Landlords pass this cost on to the Tenant.

Billing Cycle

There are thirteen water routes within Sandyport, and we bill one route each week. This means that by the end of a quarter, we will have billed all of them. The process repeats four times a year and is consistent. Hence those Properties billed in a given week of a quarter, will normally receive their bills in the same week every quarter thereafter. 

The water billing schedule is available here.